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Delivery Information

  1. All products sent by TIKI will be calculate based on kilogram. The weighing system for our goods are: 1 Canvas Rug = 4 kg, 1 -5 Cushion Covers = 1 kg and Hand-tufted Rug = 5-10kg depends on its size.
  2. Please choose your region upon check out and all shipping cost will automatically be calculated. We will process and ship your order(s) within 3 (three) to 5 (five) business days once payment is received for ready stock items. Should there be any problems with your payment, we will contact you directly via email.
  3. We ship only 2 (days) a week. Our shipping days are: Tuesday and Saturday, from 08.00 am to 18.00 pm.
  4. For special orders like wholesale, corporate orders and special event souvenir orders (birthdays/weddings/baby showers etc) personalised shipping outside our shipping days will be organised based on request. Self pick up is available.
  5. To track your order please contact us and reference your order ID number.
  6. For international orders, please contact us directly to [email protected] or you can leave a message on our message box.
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